DMK51 with new computer - low frame rates

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Merlin66
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DMK51 with new computer - low frame rates

Post by Merlin66 » Mon Oct 03, 2016 4:37 am

TIS on their site say that the DMK51 (in fact all the DMK's) will not run at full speed when connected to a USB3 port.
They only run at half the "best" frame rate.
OK, but my new "hot-shot" computer has both USB3 and USB2 ports, BUT guess what.....plugging the DMK into the USB2 port gives the same result as plugging it into the USB3 port - half speed....bumma.
Until I can resolve the banding/ ripple issue with the ASI 174 I was hoping to continue trials with the DMK.....not so easy!
I'm sure life wasn't meant to be so difficult.
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Re: DMK51 with new computer - low frame rates

Post by marktownley » Mon Oct 03, 2016 5:21 am

I had exactly the same thing with my DMK31. So sold it...
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Re: DMK51 with new computer - low frame rates

Post by Merlin66 » Mon Oct 03, 2016 5:24 am

Hmmm
Well I've just plugged in the DMK41 to the new computer USB2 port, and guess what??
IT WORKS 100%!!!!!
What the devil is going on!!
The DMK41 has firmware rev 1014, the DMK51 firmware rev 1030, both running under IC driver 2.8.9.1466
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Re: DMK51 with new computer - low frame rates

Post by Montana » Tue Oct 04, 2016 9:08 am

I always use my DMK41 in my USB3 and it works fine? but I guess that is no help.
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Re: DMK51 with new computer - low frame rates

Post by pedro » Thu Oct 20, 2016 3:21 pm

I had the same problem when I connected the DMK51 to a USB3 (fast laptop). I now use it with an old laptop that only has UBS2 ports

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Re: DMK51 with new computer - low frame rates

Post by marktownley » Thu Oct 20, 2016 6:34 pm

Mine wouldn't work when I connected it to the USB2 ports on the (USB3) laptop.

It's a missed trick from the boffins at Imaging Source, shame really...
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